You say: “No. Log in with your existing ResidentPortal credentials. Download the Homebody resident app from the App Store or Google Play, or go to app.homebody.com.”
Homebody Resident App
Help residents move from ResidentPortal to the Homebody resident app with ready-to-use talking points, emails, and flyers. Same login, one app, everything they need.
What to tell residents
Lead with “same login,” then show what’s new.
01
Same login, new app
Residents log in with their existing ResidentPortal credentials. They can download the Homebody resident app or visit app.homebody.com.
02
Everything in one place
Rent, maintenance, amenities, renters insurance, and lease renewals live in one app, not separate links and logins.
03
New perks built in
Residents get community engagement through Cobu, Amenify service credits, and more ways to pay with Flex. Rewards, Rent Reporting, and other services show up based on what your property offers.
04
Autopay carries over
Autopay settings carry over. Residents should confirm them after their first login and may be asked to verify payment details.
05
Full visibility for your team
Your ResidentPortal settings carry over, and resident activity stays connected to Entrata for your team’s visibility and management.
Pro tip: residents have 60 days from your migration date to switch before ResidentPortal access is turned off. Announce early and remind them as the deadline approaches.
Four natural moments to mention it
When your community migrates
Residents see a banner in ResidentPortal asking them to switch. Send your announcement and tell them their login stays the same.
As the 60-day window runs
ResidentPortal stays fully functional for 60 days. Remind residents who haven’t switched and point them to the app store or app.homebody.com.
The day before rent is due
Rent day is when residents open the app. A quick reminder helps first-timers find Payments.
When they ask “what’s different?”
Start with what stays the same, then show what’s new.
When a resident says…
here’s what you say
Short, easy-to-remember answers. Tap any question to see the response.
“Do I need to create a new account?”
“What happens to my autopay?”
You say: “It carries over automatically. After you log in, take a minute to confirm your settings. You may be asked to verify your payment details before your first payment.”
“Is this the same as ResidentPortal?”
You say: “It does everything ResidentPortal did, like paying rent and submitting maintenance requests, plus new options like community engagement through Cobu, Amenify service credits, and more ways to pay.”
“Can I just use my computer?”
You say: “Yes. app.homebody.com has the same features as the mobile app.”
“I don't have a smartphone" or I’m not very tech-savvy.”
You say: “If you used ResidentPortal, you can use the Homebody resident app. Homebody also works in any web browser. Same login, same everyday tasks, and I’m happy to walk you through it.”
“Can I keep using ResidentPortal?”
You say: “Yes, for 60 days. ResidentPortal stays fully functional until then, and after that access is turned off. It’s easiest to switch now.”
“Is my rent changing?”
You say: “No. Your rent, fees, and lease terms stay the same. Only the app is new.”
Answers for the questions you’ll get
You’re the first call when a resident has a question. Here’s what to know, and when to hand it to Homebody support.
How is the Homebody resident app different from ResidentPortal?
It keeps the everyday tasks residents already do, like paying rent and submitting maintenance requests, and adds new options such as community engagement through Cobu, Amenify service credits, and more ways to pay with Flex. Resident activity stays connected to Entrata.
What’s the difference between the mobile app and the web experience?
None in features. Residents can use whichever device they prefer.
What features are available?
Everyday tools: Move In, My Lease, Payments, Maintenance, Amenities, Messages & Alerts, Documents, Events, Vehicles, and Important Links.
Benefits and services, based on what your property offers: Renters Insurance, Rewards, Rent Reporting, Deposit Alternative, Homebody Guaranty, Identity Theft Protection, Offers & Perks.
Also new: community engagement through Cobu, Amenify service credits, and Flex for more ways to pay.
How does a resident access the Homebody resident app?
Residents download “Homebody: Better Renting” from the App Store or Google Play, or go to app.homebody.com. They log in with their existing ResidentPortal credentials, so no new login is needed.
How will onsite staff workflows change?
Your existing ResidentPortal settings carry over, and resident activity stays connected to Entrata for your team’s visibility and management. Entrata will share timing and any steps to take before launch.
How do we migrate residents from ResidentPortal?
On your migration date, residents see a banner in ResidentPortal asking them to switch. They download the Homebody resident app or go to app.homebody.com and log in with their existing ResidentPortal credentials. ResidentPortal stays fully functional for 60 days, then access is turned off.
What happens to autopay set up in ResidentPortal?
Autopay settings carry over, and we recommend residents confirm them after their first login. If your property supports saved payment methods, residents may be asked to verify their payment details before their first payment or before autopay continues.
Can residents keep using ResidentPortal after the migration?
Yes, for 60 days. ResidentPortal stays fully functional until then, and after that access is turned off.
Can we control the offers residents see?
Properties on Homebody Signature and Your Way can control which ads are visible in the app. Your Way properties can also turn off the Offers tab entirely.
Where do residents get help?
Residents should start with your property team if payment history, autopay, or maintenance requests look wrong after the move. For app help, they can email service@homebody.com or call (877) 577-0850, 8a to 8p ET, Monday through Saturday.
The one-page cheat sheet
Homebody Resident App
The one-liner
“Homebody is your new resident app. Use the same login as ResidentPortal to pay rent, request maintenance, book amenities, and more, all in one place.”
Three things to say
- Same login. Use your ResidentPortal credentials.
- Autopay carries over. Residents should confirm it after first login.
- One place for everything. Rent, maintenance, amenities, insurance, perks.
Quick answers
How to start?
Download Homebody: Better Renting or visit app.homebody.com.
Deadline?
ResidentPortal access is turned off 60 days after migration.
Need help?
Property team first. App help: service@homebody.com · (877) 577-0850, 8a to 8p ET
Emails and flyers
Copy a template into Message Center™, swap in your community details, and send. Adjust the tone to match your property and remove any features you haven’t turned on.
Subject line ideas
ResidentPortal is now Homebody
Your new resident app is here
Coming [Migration Date]: Homebody at [Community Name]
Same login, new app: meet Homebody
[Important] Switch to Homebody before [Deactivation Date]
Happening today: your new resident app is live
Rent is due tomorrow. Pay in the new Homebody app
Homebody is coming to [Community Name]
Pre-launch
Hello,
Exciting news. On [Migration Date], [Community Name] is moving from ResidentPortal to the Homebody resident app. You can still pay rent, submit maintenance requests, and stay connected with our team. You’ll also find new options like community engagement through Cobu, Amenify service credits, and more ways to pay.
Your login stays the same and your autopay carries over. You’ll have 60 days to switch before ResidentPortal access is turned off on [Deactivation Date]. To get started:
- Download “Homebody: Better Renting” from the App Store or Google Play
- Or visit app.homebody.com
Questions? Call us at [Phone Number].
Thank you,
[Community Name] Management Team
Launch day
Hello,
Today’s the day! The Homebody resident app is now live at [Community Name].
To get started:
- Download “Homebody: Better Renting” or visit app.homebody.com
- Log in with your existing ResidentPortal credentials
Your autopay carries over. After you log in, we recommend confirming your settings. ResidentPortal stays available until [Deactivation Date]. Need help? Call us at [Phone Number].
Thank you,
[Community Name] Management Team
Rent day reminder (day before rent is due)
Reminder: rent is due tomorrow, and you can pay it in the Homebody resident app.
Download “Homebody: Better Renting” or visit app.homebody.com, log in with your existing ResidentPortal credentials, and tap Payments. If you had autopay in ResidentPortal, it carries over. Take a moment to confirm your settings.
ResidentPortal access ends on [Deactivation Date]. Questions? Call us at [Phone Number]. Thank you, [Community Name] Management Team
Hello Homebody
ResidentPortal is Now Homebody (TV)
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