Below you will find templates for emails to alert resident's of your new white label app.
New to White Label? Read the FAQs to learn more.
Let your current residents know you're transitioning to a new platform
Add announcements and alerts to ResidentPortal to ease the transisition
Frequently asked questions for on-site staff and residents
Copy and paste the content into MessageCenter; don't forget to swap placeholders for the correct information. Feel free to adjust the copy to match your properties tone, and remove mention of any features your property has turned off.
Prelaunch
Post launch
Preview Text
Hi,
Exciting news! [Insert community] will transition from ResidentPortal to our own app [insert app name] on [insert date]. [insert app name] will now be where you do all the activities you’re used to doing in ResidentPortal like pay your rent, submit maintenance requests, reserve amenities, update your renters insurance coverage, and renew your lease. The Homebody app also has brand new features like exclusive offers and services.
To make the transition as easy as possible for you, your log in credentials will remain the same. Simply download Homebody or visit app.homebody.com to get started. If you already have the Homebody app, lucky you! Just open it up to see the updated experience.
If you have any questions, please give us a call at [insert phone number]
- Community Name
We're excited to announce that [Community Name] is transitioning to Homebody, a new and improved resident platform, on [Date]!
Homebody allows you to:
Your login credentials remain the same. Download the Homebody app or visit app.homebody.com to get started.
Questions? Call us at [Phone Number].
Sincerely,
Community Name
Good morning,
Today’s the day! Our new resident experience app is live and ready to use.
To make the transition as easy as possible for you, your log in credentials will remain the same. Simply download [insert app name/links]in your app store or visit [insert website] to get started.
-[Community Name]
We're committed to enhancing your living experience at [Community Name]. That's why we're thrilled to introduce [insert app name] , our new all-in-one resident platform, available NOW!
[insert app name] replaces ResidentPortal with a more user-friendly interface and exciting new features. You'll enjoy:
Your existing login credentials will work seamlessly in [insert app name] . Download the app or visit [insert website] to explore.
We're here to support you every step of the way. If you have any questions, please don't hesitate to contact us at [Phone Number].
[Community Name]
Add alerts and annoucements to ResidentPortal via Entrata.
Subject: New Community App
Body: On [insert date], we’re launching a new resident app to pay rent, submit maintenance requests, and more!
Subject: New Community App
Body: As of [insert date], we’ve transitioned to use the [insert app name] as our community app to pay rent, submit maintenance requests, and more. Download the app or visit [insert website]. We will discontinue use of ResidentPortal on [insert date].
New community app: Download the [insert app name] to see the new experience and pay May’s rent
Your white labeled app brings all the workflows properties and renters love from ResidentPortal, and combines it with the power of resident services for an all-in-one self-serve experience that's custom branded for your property. Residents don’t have to manage separate links and log-ins. Everything they need is all in one place.
The mobile app and web experiences will have parity, and all the same features allowing residents to use the device they are most comfortable with.
Residents can reach out to our agency via email [email protected], or phone 1 (877) 577-0850.
Resident Workflows:
Leasing
Homebody Move (move-in/move-out checklist)
Maintenance
Payments
Documents
Amenities
Messaging
Events
Vehicles
Integrations
Resident Services:
Renters Insurance
Rent Reporting
Deposit Alternative
Rewards
ID Theft Protection
Offers
Your white labeled experience is seamlessly integrated with existing property settings in Entrata. Staff workflows shouldn’t change.
Your white label experience gives your organization the power to choose a custom name for your app and web experience, therefore, there is a unique listing on both iOS and Android app stores . This is typically named after your property or PMC, but check with your CSM to ensure you have the correct links and names.
Residents simply have to download the new app, or go to your custom website, rather than logging into ResidentPortal. They can continue to use their RP log-ins. We recommend alerting residents to the migration 2 weeks before the switch, the day of the change, and the day before rent day post-launch.
If a resident has autopay, it will be carried over into their new white label experience. The resident will not have to make any updates or changes unless they desire to do so.
